The terms "we", "us", "Company" and " DBSR Travels Ltd " 43 Prospect Road,, Leamington Spa, CV31 2BZ and/or their respective suppliers and providers (" DBSR Travels Ltd "), and "you" refers to the individual person creating an account with us and/or the customer booking a reservation though us directly through this website, or indirectly through any of our affiliates through whom we provide services. This website is offered to you and is conditioned on your acceptance without modification of the terms, conditions and notices contained herein as they exist at the time the reservation is made. All use of your account by you and utilization by us of the information related to your account together with reservations you book through us are subject to the following terms, conditions and notices. Your use of this website constitutes your agreement to all such terms, conditions, and notices. If you do not agree with these terms and conditions, then you are not authorized to use this website. www.dbsrtravels.com may extend the benefit of the arrangements in this agreement to its affiliates which offer an online travel service under the DBSR Travels Ltd name in the United Kingdom.
This website is for your personal and non-commercial use. The content and information on this website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to DBSR Travels Ltd or its suppliers and providers. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website. In addition, whether or not you have a commercial purpose, you agree not to:
Nothing in this agreement shall, nor shall be deemed, to limit or exclude our liability for our fraud nor for personal injury or death caused by our negligence.
The information, software, products, and services published on this website may include inaccuracies or typographical errors. in particular, DBSR Travels Ltd and its affiliates do not guarantee the accuracy of and disclaim liability for inaccuracies relating to hotel and other supplier photographs, hotel property, cruise, automobile and other product descriptions and lists of hotel amenities and other product descriptions displayed on this website, much of which information is provided by the respective suppliers. hotel ratings displayed on this website are intended as only general guidelines, and DBSR Travels Ltd and its affiliates do not guarantee the accuracy of the ratings. changes are periodically added to the information herein. DBSR Travels Ltd, its affiliates, and/or their respective suppliers may make improvements and/or changes on this website at any time.
DBSR Travels Ltd its affiliates, and/or their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering for sale of any products or services on this website does not constitute any endorsement or recommendation of such products or services by DBSR Travels Ltd or its affiliates. all such information, software, products, and services are provided "as is" without warranty of any kind DBSR Travels Ltd, its affiliates, and/or their respective suppliers hereby disclaim all warranties, and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and noninfringement.
The carriers, properties and other suppliers providing travel or other services for www.dbsrtravels.com are independent contractors and not agents or employees of www.dbsrtravels.com or its affiliates. DBSR Travels Ltd and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. DBSR Travels Ltd and its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
In no event shall DBSR Travels Ltd, its affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website or with the delay or inability to use this website, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability, or otherwise, even if DBSR Travels Ltd its affiliates, and/or their respective suppliers have been advised of the possibility of damages. because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
You agree to defend and indemnify www.dbsrtravels.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
This website may contain hyperlinks to websites operated by parties other than DBSR Travels Ltd. Such hyperlinks are provided for your reference only. DBSR Travels Ltd does not control such websites and is not responsible for their contents or your use of them. DBSR Travels Ltd inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Any software that is made available to download from this website ("Software") is the copyrighted work of www.dbsrtravels.com, its affiliates, and/or their suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms.
For any Software not accompanied by a License Agreement, DBSR Travels Ltd hereby grants to you, the user, a personal, non-transferable license to use the Software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose.
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this website, is owned by DBSR Travels Ltd, its affiliates, and/or their suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. the software is warranteed, if at all, only according to the terms of the license agreement.
You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the UK. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to UK export restrictions.
Conditions of use for discount codes
Discount codes ("Coupons") may be applied to pre-paid hotel bookings, excluding bookings at non-participating hotels whose list will be made available along with each specific Coupon.
Participating hotels are subject to change at any time.
Coupons with a discount in a specific currency (e.g. 10 Euro off) cannot be used for bookings paid for in a different currency.
If the discount is based on a percentage (e.g. 10% off), in case of booking of multiple rooms (i.e., when you book 2 or more rooms in the same booking) the discount only applies to the price of the first room included in the booking request.
For specific restrictions on use of Coupons please see the relevant Coupon communication.
Only one Coupon per booking may be used. Usual booking terms and conditions apply, and all bookings are subject to availability. Coupons cannot be sold or transferred.
All taxes, fees, charges, and surcharges are applicable to reservations made using Coupons. These charges must be paid at the time of the reservation or directly at the hotel and are your responsibility. Coupons have value only when redeemed in accordance with all terms and conditions of the offer. Coupons cannot be returned for cash or its equivalent.
Single-use Coupons will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced and there will be no refund if a Coupon is redeemed in part. Multiple-use Coupons will be deemed fully used in accordance with the restrictions set out in the individual Coupon terms and conditions.
If the travel stay dates are changed after the use of a Coupon, then that Coupon will not apply to the changed travel schedule. Coupons may not be used for any previously purchased reservation.
Coupons cannot be used by travel agencies affiliated to the DBSR Travels Ltd travel agency program. DBSR Travels Ltd reserves the right to vary these conditions of use or to withdraw Coupons at any time.
You acknowledge that, except as provided below with respect to tax obligations on the amounts we retain for our services, DBSR Travels Ltd does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on “pay now/pay online” hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that DBSR Travels Ltd pays to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers' invoice DBSR Travels Ltd for tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions.
Taxability and the appropriate tax rate vary greatly by location. DBSR Travels Ltd actual tax cost paid to the vendor may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of the actual use of the property by our customer.
We retain service fees as part of our compensation for making your travel reservation. Service fees vary based on the amount and type of reservation.
Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your stay.
The price of the travel services will be as quoted on the website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted. Despite DBSR Travels Ltd best efforts, some of the travel services listed on the website may be incorrectly priced. DBSR Travels Ltd EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. Neither DBSR Travels Ltd nor any property is under any obligation to provide travel services to you at an incorrect (lower) price, even after you have been sent confirmation of your booking.
You acknowledge that DBSR Travels Ltd pre-negotiates certain room rates with properties to facilitate the booking of reservations. The room rate displayed on the Website is a combination of the pre-negotiated room rate and an amount retained by DBSR Travels Ltd. You authorize DBSR Travels Ltd to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the DBSR Travels Ltd services. You agree that your credit card will be charged by DBSR Travels Ltd for the total reservation price. Upon submitting your reservation request you authorize DBSR Travels Ltd, including DBSR Travels Ltd and tours ltd to facilitate your reservations, including making payment arrangements with properties.
Travelers have many options on DBSR Travels Ltd to help them find the perfect property. The “sort” settings allow travellers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow travellers to include or exclude various options to suit their travel needs. If no options are selected, DBSR Travels Ltd will show a range of relevant options in the search results, based on the criteria outlined below.
In our default sort of “Our Favourites”, the sort order reflects the relevance of properties to your search criteria, as we want to make sure you are able to quickly and easily find the offer that is right for you. We measure relevance by taking into account factors like a property’s location, its review scores, the popularity of the property (measured by how many travellers on our sites make bookings at that property), the quality of the content provided by the property, and the competitiveness of the property’s rates and availability, all relative to other properties meeting your chosen search criteria. The compensation which a property pays us for bookings made through our sites is also a factor for the relative ranking of properties with similar offers, based on the relevance factors described above. On our non-default sorts (e.g., by price or by star rating), properties with similar results will be ordered based on the factors above.
Additionally, www.dbsrtravels.com continually optimizes our service to provide the best experience to travellers. Accordingly, we may test different default sort order algorithms from time to time.
You can change or cancel your lodging booking either online under your Reservations when signed into your DBSR Travels Ltd account, by emailing our customer services at DBSR Travels Ltd firstname.lastname@example.org, or by calling us on 01926 739 083 from a mobile.
You can change your guest name, bed type, smoking preference, special requests, accessibility options, room type, number of guests and travel dates at no charge to you by DBSR Travels Ltd. Suppliers may impose other change and/or cancellation fees. Charges vary by reservation, so please review your confirmation email for details.
You agree to pay any supplier required cancellation or change fees that you incur when the property makes the service available to you directly. When we make the service available to you, we reserve the right to pass along to you any cancellation or change fees we incur when cancelling or changing your reservation(s) with the property. In limited cases, some properties do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the reservation. You agree to abide by the terms and conditions imposed with respect to your reservations.
DBSR Travels Ltd (and the applicable suppliers) reserve the right to cancel a reservation if full payment for any applicable change fee relating to the reservation is not received in a timely fashion.
You do not have an automatic right to cancellation unless such rights are provided by properties under their specific rules and restrictions which are provided to you prior to booking. For the avoidance of doubt, you do not have an automatic right to cancel your contract with us unless such rights are provided by the property to which your reservation relates under their specific rules and restrictions, which are provided to you prior to booking. In the event that a property is unable to honour your booking, DBSR Travels Ltd will not be liable for any cost incurred due to relocation.
If you do not show for the first night of your reservation but plan to check-in for subsequent nights in the reservation, you must confirm the reservation with DBSR Travels Ltd no later than the original date of check-in to prevent cancellation of the whole booking. If you do not confirm the booking changes with DBSR Travels Ltd the whole booking may be cancelled and refunds will only be due to you in line with the Rules and Restrictions of the particular hotel, as notified in the booking process.
These terms and conditions may not be changed by any unauthorized person, including employees of DBSR Travels Ltd.
Whether the service is made available to you by us when you pay online, or made available by the property when you opt to pay later, you will be provided with the terms and conditions of the property in your confirmation email.
Submitting a Claim -
Comparison must be to same itinerary - The Price Guarantee is available only for exact itinerary matches, including property, room type, applicable cancellation policy, and dates of travel as booked through www.dbsrtravels.com. In addition, the comparison must be to the same property purchased stand-alone through another website. In other words, properties booked on another website as part of a package will not be eligible for the Price Guarantee. The Price Guarantee applies to the cost of booked travel, as presented on your booking confirmation, including any taxes and fees collected by us from you at the time of booking. The Price Guarantee does not apply to any taxes or fees collected by any third party from you, such as those taxes and fees a hotel may collect directly from you when you stay at the hotel. The Price Guarantee is not available for bookings on websites where the property or other booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
Comparison must be available to the general public - The Price Guarantee applies only to prices both advertised and available to the general public. It also applies to our Secret Prices. The Price Guarantee does not apply to rates offered on competitors' membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received.
Claim Verification - All requests are subject to verification by www.dbsrtravels.com. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
Refunds for Verified Requests (for refundable bookings only) - Verified refund requests will receive a credit to the card used for the reservation. Where you have paid for your hotel at the time of booking, we will send your refund upon verification of your request. Where you have chosen to pay for your www.dbsrtravels.com booking later at the property and you have found the cheaper price on another website, you must pay the property the original price upon arrival and we will send your refund after you have completed your stay. Note, any refunds may take up to 30 days or the next billing cycle to appear on your statement.
Coupons (for non-refundable bookings only) - Coupons will be sent to you by email immediately after your request has been made and verified by www.dbsrtravels.com. Coupon terms and conditions will apply (see above under ‘Conditions of use for discount codes’).
Changes - We reserve the right in our sole discretion to modify or discontinue the Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Price Guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. www.dbsrtravels.com urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the U.K. Foreign office; http://www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-by-country/.
By offering for sale travel to particular international destinations, www.dbsrtravels.com does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.
www.dbsrtravels.com reserves the right to change the terms, conditions, and notices under which this website is offered and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of this website and its facilities.
This agreement is governed by the laws of England & Wales. You hereby consent to the exclusive jurisdiction and venue of the English courts in all disputes arising out of or relating to the use of this website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and www.dbsrtravels.com as a result of this agreement or use of this website.
DBSR Travels Ltd performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of DBSR Travels Ltd right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by DBSR Travels Ltd with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.
This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and www.dbsrtravels.com with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and www.dbsrtravels.com with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
The www.dbsrtravels.com website is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this website (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of this website by minors under your name or account. You also warrant that all information supplied by you or members of your household in using this website is true and accurate.
Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse, suspicious activity, signs of fraud, or abuse of the travel services reservation facilities of this website may result in www.dbsrtravels.com cancelling any bookings associated with your name, email address, or account, and closing any associated www.dbsrtravels.com accounts. If you have conducted any fraudulent activity, www.dbsrtravels.com reserves the right to take any necessary legal action and you may be liable for monetary losses to www.dbsrtravels.com, including litigation costs and damages. To contest the cancellation of a booking, or freezing or closure of an account, please contact customer service.
Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Where we make the services available to you directly, these Terms and Conditions incorporate the suppliers' terms or conditions which are made available to you before any booking is made and which you accept at the moment that a booking is actually placed. Please read these terms and conditions carefully. You agree to abide by these Terms and Conditions as well as the suppliers' terms or conditions, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. It is your responsibility to familiarise yourself with the suppliers' terms and conditions before making a booking.
We reserve the right to cancel your booking if full payment is not received in a timely fashion. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's terms and conditions may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, properties, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in www.dbsrtravels.com debiting your account for any costs www.dbsrtravels.com incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.
You may not book more than 8 rooms online for the same property/stay dates. If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book 9 or more rooms, you must contact Expedia’s group travel specialists by phone or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.
You may not book more than 28 nights online for the same property. If we determine that you have booked more than 28 nights in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book 29 nights or more, you must contact www.dbsrtravels.com long stay travel specialists by phone or by filling out the long stay travel form online. One of our long stay travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.
Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but www.dbsrtravels.com, its affiliates, and/or their suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, www.dbsrtravels.com advises the customer to consult a qualified professional to verify the accuracy of the currency rates. www.dbsrtravels.com, its affiliates, and/or their suppliers do not authorize the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.
Specifically, by using such a service, you represent and warrant that:
We draw your attention to the fact that the reviews displayed on this web page originate from verified users who stayed in a hotel booked on www.dbsrtravels.com or on the website of other brands of the DBSR Travels Ltd and Tours claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through our sites.
DBSR Travels Ltd does not edit Reviews or User Reviews submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such Reviews or User Reviews or their subsequent posting, use or distribution. In addition, DBSR Travels Ltd does not verify, endorse or approve the views or comments expressed in any Reviews or User Reviews which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk. From time to time DBSR Travels Ltd may offer customers incentives to leave User Reviews (i.e. discount coupon, entry into prize draws etc.). It is important to us that User Reviews are impartial and honest; these incentives will be available to customers regardless of whether the User Review is positive or negative.
DBSR Travels Ltd reserves the right for any reason in its sole discretion to refuse to post or remove (without notice) any Reviews or User Reviews. Amongst other things, this includes situations where www.dbsrtravels.com receives a third party complaint and/or has reason to believe that there has been a breach of these terms and conditions.
All of the terms and conditions set out above governing:
shall equally and fully apply and shall govern the basis upon which www.dbsrtravels.com makes the Mobile Application and the Content available for your use. All references to “website” in the above terms and conditions shall be deemed to include references to the Mobile Application and/or Content and shall apply to your use of the Mobile
This Mobile Application is for your personal and non-commercial use.
As a condition of your use of this Mobile Application and the Content, you warrant that you will not use this Mobile Application and the Content for any purpose that is unlawful or prohibited by our Policies.
Your device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming charges). Please note, the Mobile Application will automatically transfer a small amount of data as part of its normal operation, please see the “Information about you and your use of the Mobile Application” section below for further information.
Except as expressly set out in these terms and conditions or as permitted by any local law, you, undertake:
Upon termination for any reason: